Frequently Asked Questions
What products do we offer?
We specialize in designing and manufacturing custom-made furniture. Our diverse range, including elegant side chairs, stylish stools, occasional tables, and versatile storage solutions, are crafted with your specific needs in mind. Each piece is meticulously crafted from high-quality materials—Wood, Metal, Leather, and Fabric—ensuring durability and sophistication. Whether you’re seeking a cozy corner for relaxation or a statement piece for your space, our professional designers and technicians are ready to bring your custom vision to life.
How many colours are available for selection?
We offer a wide range of colours for you to choose from. You can select from our colour card or even request custom colours to match your preferences.
What are the packing details?
To ensure safe delivery, our products are carefully packed in knock-down packaging using sturdy carton boxes. We take additional measures to protect the items by using pear cotton as padding. Glass parts are packed with a wooden frame for added protection during transit.
How to install our products?
Inside each package, you will find detailed instruction books that provide step-by-step guidance on assembling the product. We have designed the instructions to be user-friendly, enabling you to easily assemble the product without any hassle.
Can we help you with your own design?
Absolutely! We offer both OEM and ODM services, allowing you to bring your own design ideas to life. Whether you have specific concepts or reference pictures, our professional designers and engineers will carefully examine them and work towards creating a solution that meets your requirements. We have successfully completed numerous OEM projects for our esteemed customers.
What is the production lead time?
Under normal circumstances, our production lead time is 15-20 days. However, during our busy season (August, September, October), it may extend to 25-30 days. Rest assured that we always strive to deliver your orders in a timely manner, maintaining the highest quality standards throughout the production process.
How can we ensure the quality of your products?
We guarantee quality through two key measures: Firstly, we always provide a pre-production sample for your approval before initiating mass production. This allows you to assess the product’s quality and ensure it meets your requirements. Secondly, a final inspection is conducted before shipment to guarantee that the products adhere to our stringent quality standards.
Can I order a sample? How is it charged?
Absolutely! We offer samples for you to evaluate our products. While the samples themselves are free, please note that the freight charges are excluded. However, the cost of the samples will be deducted from your bulk order.
What is the Minimum Order Quantity (MOQ) for a trial order?
For trial orders, we are flexible and can support you with a minimum order quantity (MOQ) that suits your needs. The specific MOQ varies depending on the product designs. To obtain detailed information about the MOQ for your desired products, please feel free to contact us.
What is your after-sales service like?
We are committed to providing exceptional after-sales service. Our all products come with a strong 8-year warranty for frame and base, as well as a 5-year warranty against defects in materials and workmanship for all other components. We value your satisfaction and are here to work with you to address any concerns or issues that may arise.
How do I place an order?
To place an order, simply email us with the following details: item numbers, photos, specifications, materials, quantities, and any other relevant information. Upon receiving your request, we will promptly provide you with a detailed quote. Once the quote has confirmed, we will proceed to make samples for your confirmation. Order Process >
How much are the freight charges?
To determine the precise freight charges, kindly inform us of the port in your country. We have established long-term partnerships with reliable logistics providers, allowing us to offer you competitive freight quotes tailored to your specific location and requirements. More about the shipping and transit time >
How can I track my order?
Once your order is shipped, we will provide you with a shipping number, enabling you to conveniently track your order and access real-time shipping information online. You can stay informed about the progress of your shipment every step of the way.
What is the timeframe for resending missing parts in our shipment?
In the rare event of missing components in your shipment, we prioritize swift resolution. For small missing parts, we will arrange immediate delivery via DHL within one week to ensure that you receive them promptly and without inconvenience.
What are your accepted payment terms?
Our preferred payment term is T/T (bank transfer). We require a 30% or 50% deposit to initiate production, and the remaining balance is due before shipment, once the goods are ready and meet your specifications.
What documents will you provide to facilitate customs clearance?
To facilitate smooth customs clearance, we will provide the following essential documents: Bill of Lading (B/L), Commercial Invoice, Packing List, and Certificate of Origin. These documents will ensure a seamless customs process for your order, simplifying the import procedures.